Technical points of contact at each institution

Created by Robert Harrison, Modified on Tue, 18 Aug at 9:21 AM by Izabel Cavassim

Each consortium member has designated a person to act as the primary technical point of contact (PoC) and most have also assigned agents to assist with user engagement including responding to tickets.  This team is intended to:

  • Be a primary technical point of contact for users from their site, assisting with software installation, login troubleshooting, activating their accounts, etc.
  • Become an extension of Empire AI expertise through training from NVIDIA, cross institutional knowledge, and workshops
  • Primarily support users from their own site but also sharing knowledge and skills with other sites expertise
  • Coordinate with other sites and share knowledge, issues, and solutions
  • Assist in standing up scientific user support (documentation, tickets for their site/role)
  • Nucleate a consortium-wide EAI technical community


The designated agents now have access to the ticket system and also to Empire AI computer resources, and we are also enabling them to take on key user support roles including account creation, fixing password/authentication issues, via ColdFront.


Below, roles are indicated in square brackets --- [PoC] indicates the lead technical point of contact; [agent] indicates someone who has access to the ticket system and computer resources; and [compute] indicates access to computer resources.


CUNY


Columbia


Cornell


ISMMS


NYU


RIT


RPI


SUNY


University of Rochester








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