Technical points of contact at each institution

Created by Robert Harrison, Modified on Tue, 14 Jan at 12:47 PM by Dori Sajdak

Each consortium member has designated a person to act as the primary technical point of contact (PoC) and most have also assigned agents to assist with user engagement including responding to tickets.  This team is intended to:

  • Be a primary technical point of contact for users from their site, assisting with software installation, etc.
  • Become a repository of Empire AI expertise through training from NVIDIA, etc.
  • Primarily support users from their own site but also sharing knowledge and skills with other sites expertise
  • Coordinate with other sites and share knowledge, issues, and solutions
  • Assist in standing up scientific user support (documentation, tickets for their site/role)
  • Nucleate a consortium-wide EAI technical community


The designated agents now have access to the ticket system and also to alpha, and we are in the process of enabling them to take on key user support roles including account creation, fixing password/authentication issues, etc.


Below, roles are indicated in square brackets --- PoC indicates the lead technical point of contact, agent indicates someone who has access to the ticket system and alpha, alpha indicates just access to alpha.


CUNY


Columbia


Cornell


NYU


RPI


SUNY







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